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Advice for Support Providers:
- Have a system in place for score release, for example a network that candidates can call or access if they want to discuss their scores or their reactions.
- Teachers should be able to determine whether they first view their scores alone or with someone, and there should be a solid help line available for questions and for emotional discussions. Ideally, this should be staffed by NBCTs who themselves did not achieve the first time.
- Recognize that some teachers prefer to work individually.
- Recognize and plan for the fact that advanced candidates require a support plan that is different from first-time candidates.
- Advanced candidates usually do not need technical support.
- Don’t forget that advanced candidates need financial support.
- Use email and other technologies to create systems of communication.
- Unsuccessful candidates’ first reaction is often “What did I do wrong?”
- Have advanced candidates look at what they did well. For example, within an individual candidate’s portfolio, use entries that met the standards to help analyze those that did not meet the standards.
- Help veteran candidates (those with 15+ years of teaching) determine whether or not they have “kept up with the times.”
- Advanced candidates need recognition from a “higher source” that they took a risk and accepted a challenge.
- Not achieving certification is “a killer” and it takes “strong inner commitment” to try again. Provide emotional support and encouragement.
- Unsuccessful candidates have questions about scoring process, particularly “who are these scorers?” Be prepared to answer questions and explain the scoring process.
- Unsuccessful candidates need time to adjust to their scores and make decisions regarding future candidacy.
Adapted from ISU: NBRC: Kathy Swan
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