K-20 Network Technical Support
State funding supports K-12 schools on the K-20 network through highly
skilled technical staff in Regional Institutional Technical Units (RITU).
The RITUs are based in each ESD and cover the two main components of K-20
network operations — data and video transmission. At the school and district
level, staff in the Institutional Technical Units (ITU) are the
point-of-contact for administrators and educators.
RITUs Are Frontline Units
On the data side of the house, RITUs work with districts to resolve connectivity issues. On the video side of the house, RITUs work at the local level to solve videoconference problems.
RITU staff deliver direct technical support for the network and represent their ESDs on a working group that directs the technical, procedural, policy and fiscal components of the network’s K-12 sector. These lightly staffed, highly capable units deliver fast and effective trouble-shooting on a large scale: RITU staff resolve
hundreds of trouble tickets annually, solving connectivity and technical problems for school districts